Terms & Conditions

General

1. All prizes are issued as vouchers. Once received by the recipient, no refunds can be made for any vouchers that have been lost, damaged or defaced in any way.
2. You must take your experience or holiday, or order your commodity, before the expiry date on the voucher.
3. Selection vouchers are only valid for the prizes specified within the voucher pack and may not be redeemed against any other Active prizes.
4. An administration fee will be charged to exchange or return vouchers already issued. A voucher cannot be exchanged or returned after 28 days from date of issue.
5. Points values relate to the reward and are not indicative of the prize value.
6. Unless stated otherwise, all prizes are designed for over 18s. Other age restrictions may apply for certain activities. Please see the terms on each prize for details of any age requirements.
7. The images used on this site may not accurately reflect the prizes offered.
8. Prize details are subject to change at any time.
9. No cash alternatives can be offered.
10. Claiming a prize implies acceptance of the terms and conditions as set out herein and on any other promotional literature, those printed on the voucher and those of the applicable supplier.

Experiences

11. When booking an experience participants contract directly with the supplier providing the particular experience and therefore become subject to their terms and conditions.
12. Experiences are provided on a booking basis in accordance with centre availability. The duration of the experiences vary and are dependent on the type of activity chosen.
13. Once the date for your experience has been agreed and booked, should you cancel for any reason charges will be incurred as per the standard booking terms of the applicable supplier.
14. Some experiences may be weather dependant.
15. Some experiences may have to be taken as a group or with other members of the public.
16. Some experiences are only available on specific dates.
17. Travel costs to and from the experience venue are not covered and therefore will be at the participant's own expense.
18. All the UK experiences are supplied with personal accident cover. However, you may wish to consider taking out your own private insurance cover.

Gifts

19. All gifts are subject to availability. Should a gift become unavailable Active reserve the right to offer an alternative brand/model of equivalent value and specification.
20. All gifts include delivery to mainland UK and Northern Ireland. Supplements may apply for delivery to Eire.
    Please allow 28 days for delivery. Despatches will be made by an appropriate carrier and may require a signature on delivery. Any time or date specified for deliveries are an estimate only.
21. Gifts cannot be changed or cancelled once ordered.
22. Any failed deliveries as a result of incorrect address supplied by the claimant will be charged to the claimant for the cost of return and redelivery of the item at prevailing rates.
23. Active advise recipients that where it is evident that goods are damaged, then recipients should not take delivery of such damaged goods. For incomplete delivery or goods damaged in transit, please retain a copy of the delivery documentation and notify Active within 24 hours, who will advise you on the returns procedure.
24. If the item is found to be faulty, please contact Active who will advise of the correct procedure of return.
25. Manufacturers' guarantees are for domestic and private use only.

Travel

26. For most holidays and weekend breaks, travel on or over the Christmas, New Year periods and Bank Holidays is excluded. Some trips may also only be available on set dates or during a specific seasonal period, as specified in the holiday description.
27. Flights are from London unless specified otherwise.
28. Car hire in the standard packages is restricted to drivers over 25 years old. Allow for a supplement of £10 per day for drivers under 25 years of age. The minimum age for drivers is 21.
29. Once the date for your holiday has been agreed and booked, should you change or cancel your booking for any reason cancellation fees will be payable. Any cancellation after the booking is made may incur fees of up to 100%.
30. Travel costs to and from the departure airport are not covered and therefore will be at the participant's own expense.
31. All holidays are supplied with personal travel insurance. However, you may wish to consider taking out your own private insurance cover.

Issued by: Active Consultancy Ltd, Active House, 51 Wolsey Road, Esher, Surrey, KT10 8NT, United Kingdom.