how to use your voucher

Please read these FAQs to find out more about how to use your Active voucher.

If you don't find the info you need, please call us on 0844 372 7510 or click here to send us an enquiry.

Can I choose any prize on this website?

No. Your voucher is only valid for the prize(s) detailed in your voucher pack. 

The number of people my voucher is valid for is different from what's on this website, why is that?

The number of people quoted on the website is based on our standard prizes. Your voucher may be valid for a different number of people. If different., the information listed in your voucher pack is the number of people your voucher is valid for, not what's on this website.

 

 

 

 

 

 

 

 

What do the points values mean and how do I search by value?

The points values shown on this site give a relative value only and do not have a direct monetary value. Please note, the points values may not correspond with those detailed in your voucher pack. You can only search by value if the points values listed match those detailed in your voucher pack.

I have a Colour Collection pack, how do I find out more?

Please visit our dedicated Colour Collection website for full details about the experiences available and how to claim: http://www.colourcollection.co.uk/

I have a Diamond Resorts International Experience Days pack, how do I find out more?

For more information about the experiences available in your Experience Days pack and how to claim, please email us: vouchers@activeconsultancy.com